Refund Policy

This Refund Policy clearly defines the standardized rules for returns, refunds, and order adjustments for all products purchased on our website. The policy is formulated to deliver a fair, transparent, and customer-friendly shopping experience, ensuring every shopper can enjoy secure and worry-free purchasing services. All order behaviors and after-sales applications on this website will follow the terms specified in this policy. By placing an order and completing payment on our platform, customers fully acknowledge and agree to all refund and return regulations listed below.

1. General Refund & Return Eligibility

We provide a generous and customer-centric return and refund service for all products available on our site. All customers are entitled to apply for product returns and corresponding refunds within a valid return period. Our return window allows sufficient time for customers to receive, inspect, and experience the products, ensuring every shopping decision is risk-free.
To qualify for a smooth return and refund process, all returned items must remain in unused, unopened, and resalable condition. All original packaging, accessories, and attached items must be complete and intact. Products that are damaged due to improper personal use, man-made destruction, or long-term use that affects secondary sales will not be eligible for return and refund services. We adhere to uniform return standards for all customers to ensure fair and standardized after-sales processing.

2. Valid Return Period

We support a 60-day return period for all orders from the date customers receive the products. Within this valid period, customers who are unsatisfied with the product effect, receive incorrect items, or encounter product quality problems can actively initiate a return application through official channels. Any return request submitted beyond the valid return window will not be accepted for processing.
This extended return period is designed to bring users a more relaxed and secure shopping experience, allowing enough time to test and verify product quality and usage effects. We always prioritize user shopping experience and fully respect every customer’s consumption feedback and legitimate rights and interests.

3. Order Shipping & Cost Instructions

Our website provides global free shipping services for all orders, with no minimum purchase requirement. All logistics fees are fully covered by our platform, and customers do not need to bear any shipping costs during the order purchase and delivery stage. In addition, we undertake all tariffs and related taxes incurred during cross-border transportation and customs clearance. Customers will never be charged any additional hidden fees or extra expenses throughout the entire shopping process.
All orders will be processed and shipped within 1 to 3 working days after payment confirmation. The estimated global delivery time ranges from 6 to 12 working days. Stable and standardized logistics services ensure that customers can receive ordered products efficiently and safely. For return orders, the relevant return logistics processing rules will follow unified after-sales standard specifications.

4. Refund Processing Procedure

Customers who meet the return eligibility need to submit a formal return application through the official service channel on our Contact Us page. When applying for a return, customers need to provide valid order information, product pictures, and relevant descriptive instructions to assist our team in verifying the application quickly and accurately.
After receiving and verifying the returned products to confirm that they meet the return standards, our team will immediately launch the refund review and processing procedure. The entire refund processing cycle is 5 to 10 working days. The refund amount will be fully returned through the original payment channel used by the customer.
All refund processing procedures are transparent and standardized. We will strictly follow the unified processing cycle to complete the fund settlement, ensuring that customers can receive the refund in a timely manner. No intermediate deduction or hidden charge will be generated during the refund process.

5. Full Refund & Partial Refund Rules

For eligible returned products that fully comply with return specifications, we will provide a full refund of the product purchase amount. For orders with partial product returns, we will calculate the refund amount according to the unit price of the returned products and complete the corresponding partial refund settlement.
In cases of product quality problems, incorrect product delivery, or platform order errors, we will bear the corresponding after-sales responsibility and complete the refund processing in accordance with formal standards. For returns caused by personal preference reasons, the product refund amount will be subject to the actual order payment amount, adhering to a fair and standardized processing principle.

6. Non-Refundable Situations

To ensure the standardized operation of after-sales services, we have formulated clear non-refundable scenarios. Applications for refunds will not be approved if the products are damaged, worn, or missing original packaging and accessories due to personal use; if the return application exceeds the valid 60-day return period; or if the products are artificially damaged or altered privately.
In addition, any order violations, abnormal consumption behaviors, or invalid return applications that do not conform to the official policy standards will be rejected. All non-refundable judgments will be based on unified policy specifications and actual product verification results to ensure fair and reasonable processing.

7. Currency Settlement Standard

All product pricing, order settlement, and refund settlement on our website adopt a unified USD currency standard. All refund amounts are calculated and settled in US dollars, ensuring that the entire fund transaction process is unified, transparent, and standardized. There will be no exchange rate difference losses or additional conversion fees for customers during the refund settlement process.

8. Service Consultation & Support

If you have any questions about return eligibility, refund processing progress, refund amount settlement, or other after-sales related issues, please contact our professional customer service team through the Contact Us page on our website. Our team will provide timely response, professional guidance, and standardized problem solving services to ensure every customer’s legitimate rights and interests are fully protected.

9. Policy Update Statement

We reserve the right to appropriately adjust and optimize the content of this Refund Policy according to platform operation upgrades and industry standard changes. The latest policy content will be displayed on the official website page in real time, and the officially published content shall prevail. Customers’ continued use of the website’s shopping and after-sales services after policy updates is deemed as recognition and acceptance of the latest policy terms.